At FoundersFuel, we are committed to your complete satisfaction. We stand behind the quality of our coffee and want you to be confident in your purchase.
**1. Our Guarantee** We offer a 30-day return guarantee for unopened bags of FoundersFuel coffee. If you are not satisfied with your purchase for any reason, you may return any unopened product in its original packaging within 30 days of delivery for a full refund or exchange.
**2. Eligibility for Return** To be eligible for a return: * The product must be unopened with the original seal intact. * The return must be initiated within 30 days of the delivery date. * You must provide your order number or proof of purchase.
**3. Process for Initiating a Return** To initiate a return, please contact our customer service team at **foundersfuel.store@gmail.com** with your order number and the reason for your return. We will provide you with instructions and the shipping address for your return.
Please do not ship returns back to our fulfillment address without first contacting us, as we cannot guarantee we will receive them.
**4. Refunds** Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within 10 business days.
Please note that shipping costs are non-refundable. You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., you received the wrong or a damaged item).
**5. Damaged or Incorrect Items** If you receive a damaged, defective, or incorrect product, please contact us immediately at **foundersfuel.store@gmail.com**. We will arrange for a replacement or refund and provide a prepaid shipping label for you to return the incorrect item.
**6. Final Sale Items** All sales are final on opened coffee bags due to the perishable nature of our product. We cannot accept returns or issue refunds for coffee that has been opened.
**7. Questions** If you have any questions about this policy, please contact us at **foundersfuel.store@gmail.com**.
Terms and Conditions
Last Updated: [Date]
1. Agreement to Terms By accessing or using FoundersFuel.store (the "Site"), you agree to be bound by these Terms and Conditions. If you do not agree, you may not access the Site or use our services.
2. Intellectual Property All content on this Site, including text, graphics, logos, images, and software, is the property of Founders Fuel or its content suppliers and is protected by international copyright laws.
3. Products and Orders
Product Information: We strive to display accurate product colors, images, and descriptions. However, we cannot guarantee your screen's accuracy. All products are subject to availability.
Pricing: We reserve the right to change prices at any time. We are not responsible for typographical errors regarding price.
Order Acceptance: Your order constitutes an offer to purchase. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities, inaccuracies, or suspected fraud.
4. Shipping and Delivery Please see our separate [Shipping Policy] for details on shipping times, costs, and destinations. We are not liable for delays caused by shipping carriers or events beyond our control (force majeure).
5. Returns and Refunds Please review our detailed [Return & Refund Policy] on the Site. We offer [e.g., a 30-day return policy for unopened bags of coffee]. Final sale items are not eligible for return.
6. Prohibited Uses You may not use the Site for any unlawful purpose or to violate any laws in your jurisdiction. You may not transmit any harmful code or interfere with the Site's security.
7. Disclaimer of Warranties; Limitation of Liability THE SITE AND ALL PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, FOUNDERS FUEL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED. IN NO EVENT SHALL FOUNDERS FUEL BE LIABLE FOR ANY INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF YOUR USE OF THE SITE OR PRODUCTS.
8. Indemnification You agree to indemnify and hold harmless Founders Fuel and its affiliates from any claim or demand made by any third party due to your breach of these Terms or your use of the Site.
9. Governing Law These Terms shall be governed by and construed in accordance with the laws of [Your State/Country], without regard to its conflict of law principles.
10. Changes to Terms We reserve the right to update, change, or replace any part of these Terms at our sole discretion. It is your responsibility to check this page periodically for changes.
11. Contact Information Questions about the Terms of Service should be sent to us at: Email: [your email address, e.g., foundersfuel.store@gmail.com
Privacy Policy
Last Updated: [Date]
1. Introduction Welcome to Founders Fuel ("we," "our," "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our website, FoundersFuel.store (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or make a purchase.
2. Information We Collect
Personal Data: When you make a purchase or attempt to purchase through the Site, we collect personal information such as your name, billing address, shipping address, payment information (including credit card numbers, processed by our secure payment gateway), email address, and phone number.
Derivative Data: Like most websites, we automatically collect information when you visit the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site.
Order Information: We collect details about your orders, including products purchased, purchase date, and order value.
3. How We Use Your Information We use the information we collect to:
Fulfill and manage your orders, process payments, and arrange for shipping.
Communicate with you, including sending order confirmations, tracking information, and responding to your inquiries.
Screen orders for potential risk or fraud.
With your permission, send you information about our products, promotions, and newsletters (you can unsubscribe at any time).
Improve and optimize our Site and your experience.
4. Legal Basis for Processing (GDPR) For users in the European Economic Area (EEA), our legal basis for collecting and using your information is:
Performance of a contract (to fulfill your order).
Payment Processors: We use a secure payment gateway (e.g., Shopify Payments, Stripe, PayPal) to process payments.
Shipping Partners: We share your name, address, and phone number with shipping carriers like USPS, UPS, or FedEx to deliver your order.
Legal Obligation: We may disclose your information to comply with applicable laws or respond to lawful requests.
We do not sell your personal information.
6. Your Data Protection Rights Depending on your location, you may have the right to:
Access the personal information we hold about you.
Request that we correct or delete your personal information.
Object to or restrict our processing of your personal information.
Data portability.
Withdraw consent at any time where we relied on consent to process your information.
To exercise these rights, please contact us at [Your Email Address].
7. Data Retention We will retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax, legal, or accounting purposes).
8. Cookies Our Site uses "Cookies" to enhance your experience. You can set your browser to refuse all or some browser cookies, but this may impair the functionality of the Site.
9. Changes to This Privacy Policy We may update this policy from time to time. The updated version will be indicated by a new "Last Updated" date. We encourage you to review this policy periodically.
10. Contact Us For questions about this Privacy Policy, please contact us at: Email: [your email address, e.g., foundersfuel.store@gmail.com
Got Questions?
48-hour customer response guarantee contact us at Founders Fuel.Store@gmail.com
